Términos del servicio

Last Updated: July 21, 2026

Welcome to Luxe Vitae.

These Terms of Service (“Terms”) govern your access to and use of the Luxe Vitae website, coaching services, programs, digital materials, educational content, communications, community offerings, and related services, including Vitae Vibe.

These Terms form an agreement between you and Luxe Vitae, operated by Jessica Mari Medrano (“Luxe Vitae,” “we,” “us,” or “our”).

By visiting our website, submitting a form, creating an account, purchasing or using a service, participating in coaching, joining Vitae Vibe, or otherwise interacting with our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. About Luxe Vitae

Luxe Vitae provides Life and Health Alignment Coaching, business coaching, educational resources, wellness-focused content, personal-development tools, digital materials, and community experiences designed to support reflection, self-awareness, intentional decision-making, personal growth, leadership, and life alignment.

Our Services may include:

  • Individual coaching sessions;

  • Multi-session coaching packages;

  • Business coaching;

  • Virtual coaching programs;

  • Educational materials;

  • Worksheets and reflection exercises;

  • Digital resources;

  • Website content;

  • Email communications;

  • Community activities;

  • Vitae Vibe membership;

  • Workshops or group experiences;

  • Discovery or informational calls; and

  • Other services or offerings described on our website.

The exact structure, duration, pricing, and inclusions of each service will be described on the applicable sales page, checkout page, booking page, package description, or client agreement.

2. Nature and Scope of Coaching

Coaching is a collaborative, educational, and supportive process intended to help clients explore their goals, perspectives, choices, habits, patterns, leadership, wellness interests, and personal or professional alignment.

Coaching may include reflection, guided inquiry, educational information, planning, accountability, perspective exploration, and discussion of possible next steps.

Coaching is not:

  • Psychotherapy;

  • Counseling;

  • Psychiatry;

  • Psychology;

  • Medical care;

  • Medical diagnosis or treatment;

  • Mental-health diagnosis or treatment;

  • Nutritional therapy or clinical dietetic care;

  • Legal advice;

  • Financial advice;

  • Investment advice;

  • Crisis intervention;

  • Emergency services; or

  • Any other licensed professional service unless explicitly stated and provided by an appropriately licensed professional.

Luxe Vitae does not diagnose, treat, cure, prevent, or manage medical or mental-health conditions.

Any wellness-related information provided through our Services is general, educational, and supportive in nature. It is not a substitute for individualized care from a qualified healthcare professional.

You should consult an appropriately qualified professional regarding medical, mental-health, legal, financial, nutritional, or other matters requiring licensed expertise.

3. Client Responsibility

By participating in coaching, you acknowledge and agree that:

  • Participation is voluntary;

  • You are responsible for your own decisions, actions, behaviors, and outcomes;

  • You retain full authority over your life, health, relationships, business, finances, and personal choices;

  • You are responsible for evaluating whether any suggestion, exercise, resource, or possible next step is appropriate for you;

  • You will provide information that is accurate to the best of your knowledge;

  • You will communicate honestly about your goals, concerns, needs, and limitations;

  • You will seek qualified professional assistance when a matter is outside the scope of coaching;

  • You will not rely on coaching as a replacement for medical, psychological, psychiatric, legal, financial, or other licensed services;

  • You will take responsibility for attending sessions and participating in the coaching process; and

  • You understand that progress depends on many factors, including your participation, circumstances, choices, readiness, and follow-through.

You are not required to follow every idea or possibility discussed during coaching. You remain responsible for determining what is appropriate for your circumstances.

4. No Guaranteed Outcomes

Luxe Vitae does not guarantee any particular result, transformation, improvement, achievement, income level, business result, personal outcome, relationship outcome, physical change, emotional outcome, or wellness result.

Testimonials, examples, case descriptions, and statements concerning past client experiences represent individual experiences and do not guarantee that another person will receive the same or similar results.

Results vary based on each person’s circumstances, participation, choices, effort, resources, timing, and other factors outside the control of Luxe Vitae.

Business coaching does not guarantee:

  • Increased income;

  • Increased revenue;

  • Profitability;

  • Business growth;

  • Customer acquisition;

  • Employment;

  • Investment returns;

  • Improved market performance; or

  • Any specific commercial result.

Life and Health Alignment Coaching does not guarantee:

  • Weight loss;

  • Physical improvement;

  • Emotional healing;

  • Medical improvement;

  • Resolution of a relationship;

  • Increased energy;

  • Relief from symptoms;

  • Improved mental health; or

  • Any particular personal transformation.

5. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase coaching services or independently participate in Luxe Vitae programs.

By using the Services, you represent that:

  • You have the legal capacity to enter into these Terms;

  • The information you provide is truthful and accurate;

  • You will comply with applicable laws; and

  • You are not prohibited from using the Services under applicable law.

Certain Vitae Vibe activities may be open to families or minors when specifically identified.

A parent or legal guardian may be required to provide permission and assume responsibility for a minor’s participation.

6. Service Suitability

Luxe Vitae reserves the right to determine whether a coaching relationship, program, community activity, or other service is appropriate for a particular person.

We may decline, pause, refer, or discontinue a service when we reasonably believe:

  • The requested support is outside the scope of coaching;

  • The person requires care from a licensed or specialized professional;

  • Continuing the relationship would be unsafe, inappropriate, or unproductive;

  • The person has provided materially false or misleading information;

  • Payment obligations have not been met;

  • The person has repeatedly missed appointments;

  • The person has violated these Terms or another applicable agreement;

  • The person has behaved abusively, threateningly, unlawfully, or disrespectfully; or

  • Continuing the relationship would create a legal, ethical, safety, or professional concern.

When appropriate and reasonably possible, we may recommend that a person seek another type of professional support.

7. Emergencies and Crisis Situations

Luxe Vitae is not an emergency, crisis, medical, or mental-health response service.

Do not use the Luxe Vitae website, Healthie, Tidio, email, WhatsApp, social media, Vitae Vibe, or coaching communications to report or seek assistance for an immediate emergency.

We do not guarantee immediate review or response to any message.

If you believe that you or another person is experiencing an immediate medical, mental-health, safety, or other emergency, contact the appropriate emergency service, crisis resource, or qualified professional in your location.

If information disclosed during coaching creates a reasonable concern involving immediate danger, abuse, exploitation, or another serious safety issue, Luxe Vitae may take action permitted or required by applicable law.

8. Educational Content

All information provided through the Luxe Vitae website, coaching sessions, programs, workshops, blogs, videos, emails, newsletters, downloadable materials, digital products, community activities, and social media is provided for educational and informational purposes.

Nothing provided through the Services should be interpreted as a diagnosis, treatment plan, professional prescription, or substitute for individualized licensed care.

You are responsible for evaluating information before applying it to your life, health, relationships, finances, business, or other circumstances.

9. Accounts and Platform Access

Certain Services may require you to create or use an account through Shopify, Healthie, or another third-party platform.

You are responsible for:

  • Providing accurate account information;

  • Keeping your login credentials confidential;

  • Using reasonable security measures;

  • Preventing unauthorized access to your account;

  • Keeping your contact and payment information current; and

  • Notifying Luxe Vitae or the relevant platform if you believe your account has been compromised.

You may not share paid account access, client portal access, program access, or restricted materials with another person unless Luxe Vitae gives written permission.

Luxe Vitae is not responsible for losses caused by your failure to reasonably protect your account credentials.

10. Third-Party Platforms

Luxe Vitae may use third-party platforms and providers to operate the Services.

These may include:

  • Shopify for website, checkout, forms, and commerce functions;

  • Healthie for scheduling, intake forms, coaching administration, client communication, virtual sessions, files, invoices, and payments;

  • Tidio for website chat, automated responses, and customer support;

  • WhatsApp for certain general or administrative communications;

  • Email service providers;

  • Video-conferencing platforms;

  • Payment processors;

  • Analytics providers;

  • Cloud-storage providers; and

  • Other technology or professional service providers.

Your use of a third-party platform may also be governed by that provider’s terms, privacy policy, and other rules.

Luxe Vitae does not control and is not responsible for the independent availability, security, processing practices, content, or actions of third-party providers.

If a third-party service becomes unavailable, changes its services, or can no longer support an offering, Luxe Vitae may use a reasonably suitable alternative platform.

11. Healthie

Healthie may be used for:

  • Appointment scheduling;

  • Client registration;

  • Intake forms;

  • Coaching agreements;

  • Consent forms;

  • Reflection forms;

  • Secure messaging;

  • Virtual sessions;

  • Client resources;

  • Coaching notes or records;

  • Package administration;

  • Invoicing; and

  • Payment processing.

Clients are responsible for using their Healthie accounts appropriately and maintaining the confidentiality of their login information.

Healthie is the preferred communication channel for confidential information directly related to the coaching relationship.

However, no electronic platform can guarantee complete security or uninterrupted availability.

12. Tidio and Automated Assistance

The Luxe Vitae website may use Tidio or similar technology to provide live chat, automated replies, customer support, and general information.

Some responses may be generated or assisted by artificial intelligence or automated technology.

Automated chat responses:

  • Are intended for general information and administrative assistance;

  • Do not create a coaching relationship;

  • Are not individualized professional advice;

  • May not understand every circumstance;

  • May occasionally be incomplete, inaccurate, or outdated; and

  • Should be independently confirmed before being relied upon for an important decision.

Do not use Tidio chat to submit emergency information, passwords, complete payment-card details, detailed medical records, mental-health records, identification documents, or other highly confidential information.

13. Email and WhatsApp

Luxe Vitae may use email or WhatsApp for:

  • General inquiries;

  • Scheduling;

  • Appointment coordination;

  • Administrative support;

  • Program information;

  • Vitae Vibe communications;

  • Customer service;

  • Follow-up messages; and

  • Other communications you request or authorize.

Email and WhatsApp should not be treated as completely secure channels for highly sensitive or confidential information.

Clients should use Healthie when directed to submit confidential coaching information.

You are responsible for ensuring that the contact information you provide is accurate and that you are authorized to receive messages through that account or number.

Standard carrier, data, or internet charges may apply.

14. Orders and Acceptance

Submitting an order or payment does not necessarily mean that Luxe Vitae has accepted the order.

Luxe Vitae may refuse, limit, or cancel an order when reasonably necessary, including when:

  • A service is unavailable;

  • The purchaser does not meet eligibility requirements;

  • Pricing or website information contains a material error;

  • Fraud or unauthorized activity is suspected;

  • The service is not appropriate for the purchaser;

  • Payment cannot be verified;

  • A geographic or legal restriction applies; or

  • Accepting the order would create a safety, ethical, legal, or operational concern.

If Luxe Vitae cancels an order before providing the purchased service, any amount paid for the canceled service will be handled in accordance with applicable law and the Luxe Vitae Return and Refund Policy.

15. Prices, Currencies, and Regional Availability

Prices may vary depending on:

  • Country or region;

  • Currency;

  • Service structure;

  • Program format;

  • Applicable taxes;

  • Payment method;

  • Platform availability;

  • Promotional terms; or

  • Other legitimate business considerations.

Prices are displayed in the currency made available through the website, checkout page, invoice, payment link, or booking platform.

The final price presented and accepted at checkout or in the applicable written agreement will control the transaction.

Currency conversion may be performed by Shopify, a payment processor, a financial institution, or another provider.

Your bank or payment provider may charge:

  • Foreign transaction fees;

  • Currency conversion fees;

  • Processing fees; or

  • Other charges outside the control of Luxe Vitae.

Luxe Vitae is not responsible for exchange-rate fluctuations, banking fees, or charges imposed by third-party providers.

Regional pricing or service eligibility may be reviewed when reasonably necessary to confirm that the selected offer applies to the purchaser’s region.

16. Payment

Payment is due at the time of purchase unless a different arrangement is expressly provided through checkout, an invoice, a payment plan, or a written agreement.

By submitting payment information, you represent that:

  • You are authorized to use the payment method;

  • The information provided is accurate;

  • You authorize the applicable provider to process the transaction; and

  • You agree to pay the amount displayed or otherwise agreed.

Luxe Vitae may suspend access to services, appointments, materials, or accounts when payment is overdue, declined, reversed, or disputed.

The suspension of access does not automatically eliminate a valid outstanding payment obligation.

17. Payment Plans and Installments

When a payment plan is offered, the payment plan generally divides the total purchase price into scheduled installments.

Unless the offer is clearly described as a cancel-anytime monthly subscription, a payment plan is not a month-to-month coaching arrangement.

By selecting a payment plan, you agree to pay the full purchase price according to the displayed or agreed payment schedule, subject to applicable law and any written cancellation rights.

Stopping participation, missing sessions, failing to schedule, or choosing not to continue does not automatically cancel future installments.

You are responsible for:

  • Maintaining a valid payment method;

  • Keeping billing information current;

  • Ensuring sufficient funds are available;

  • Reviewing the payment schedule before purchase; and

  • Contacting Luxe Vitae promptly if a payment problem arises.

If a scheduled payment fails, Luxe Vitae may:

  • Notify you of the failed payment;

  • Retry the payment where authorized;

  • Request an alternative payment method;

  • Pause future sessions or access;

  • Cancel future appointments;

  • Restrict client portal or program access; or

  • Take other reasonable action permitted by law and the applicable agreement.

Any late fees, failed-payment fees, or administrative charges will apply only when clearly disclosed and legally permitted.

18. Taxes

You are responsible for any applicable sales tax, value-added tax, use tax, withholding obligation, or similar tax connected to your purchase, except for taxes imposed directly on Luxe Vitae’s income.

Taxes may be calculated or collected by Shopify, Healthie, a payment processor, or another provider where applicable.

19. Refunds and Cancellations

All purchases are subject to the Luxe Vitae Return and Refund Policy and any package-specific or signed coaching agreement.

Unless otherwise stated in writing or required by applicable law:

  • Coaching services are non-refundable;

  • Completed sessions are non-refundable;

  • Missed or forfeited sessions are non-refundable;

  • Discovery calls, consultations, and single sessions are non-refundable;

  • Digital materials are non-refundable after access or delivery;

  • Coaching programs and packages are non-refundable after purchase or commencement; and

  • Payment-plan obligations continue according to the agreed schedule.

Nothing in these Terms removes consumer cancellation, withdrawal, refund, or other rights that cannot legally be waived.

Where applicable law provides a mandatory cancellation period, Luxe Vitae will comply with that law.

If you ask Luxe Vitae to begin providing a service or digital content before the end of a legally applicable cancellation period, you may be asked to provide express consent and acknowledge how beginning performance may affect your cancellation rights.

20. Payment Disputes and Chargebacks

If you believe a payment was processed incorrectly or that Luxe Vitae failed to provide an agreed service, please contact us first so we have a reasonable opportunity to review and address the matter.

A payment dispute or chargeback does not automatically cancel these Terms, an accepted order, or a valid outstanding payment obligation.

You agree not to submit a knowingly false, misleading, or fraudulent chargeback.

Luxe Vitae may provide relevant transaction records, agreements, communications, attendance information, platform records, and proof of service to a payment processor, financial institution, or dispute-resolution provider when responding to a payment dispute.

Nothing in this section prevents you from exercising a lawful consumer right or disputing a genuinely unauthorized or incorrect transaction.

21. Scheduling

Clients are responsible for scheduling and attending sessions within the time and structure provided for their package.

Appointments may be scheduled through Healthie or another system designated by Luxe Vitae.

Appointment availability is not guaranteed for every requested date or time.

Clients are encouraged to schedule sessions sufficiently in advance.

A session is not confirmed until it appears as confirmed through the applicable scheduling system or has been confirmed in writing by Luxe Vitae.

22. Rescheduling and Late Cancellations

Unless a different written policy applies to a particular package, requests to reschedule must be made at least 24 hours before the scheduled appointment.

Appointments canceled or rescheduled with less than 24 hours’ notice may be treated as used and forfeited.

Luxe Vitae may make reasonable exceptions for genuine emergencies, but exceptions are not guaranteed.

Repeated rescheduling, cancellations, or failure to attend may result in:

  • Loss of the session;

  • Limits on future scheduling;

  • A requirement to schedule within a narrower timeframe;

  • Pausing of services; or

  • Termination of the coaching relationship.

23. Late Arrival

If you arrive late, the session may still end at its originally scheduled time.

The session will not necessarily be extended, and no partial refund or credit will be issued solely because of late arrival.

If you are significantly late and Luxe Vitae cannot reasonably conduct the session, the appointment may be treated as missed.

24. Missed Appointments

A session may be considered missed if you:

  • Do not attend;

  • Do not provide the required notice;

  • Are unavailable through the agreed platform;

  • Arrive too late for the session to reasonably proceed; or

  • Fail to complete a required scheduling step.

Missed sessions may be forfeited and are generally not refundable.

25. Rescheduling by Luxe Vitae

If Luxe Vitae must cancel or reschedule an appointment, we will make reasonable efforts to provide notice and offer an alternative time.

A session canceled by Luxe Vitae will not be treated as used.

Luxe Vitae is not responsible for indirect losses, lost income, travel expenses, childcare expenses, or other consequential costs resulting from a rescheduled appointment, except where required by law.

26. Package Duration and Use of Sessions

Coaching packages are designed to be completed within the timeframe stated in the package description, checkout page, or client agreement.

A package may begin on:

  • The date of purchase;

  • The date of the first session;

  • The date stated in the client agreement; or

  • Another date confirmed in writing.

Sessions must be used within the applicable package period unless Luxe Vitae approves an extension in writing.

Unused sessions may expire at the end of the package period.

Extensions are not guaranteed and may be considered based on:

  • Illness;

  • Emergency;

  • Scheduling availability;

  • Temporary pause approved by Luxe Vitae;

  • Exceptional personal circumstances; or

  • Another reasonable basis.

Unused sessions may not be transferred, assigned, gifted, resold, or exchanged for cash unless Luxe Vitae gives written permission.

27. Program Participation and Communication

Clients are responsible for maintaining reasonable communication throughout a coaching program.

If a client stops responding, repeatedly fails to schedule, or remains inactive for an extended period, Luxe Vitae may provide notice and set a reasonable deadline for the client to resume participation.

Failure to respond by that deadline may result in:

  • The program being considered inactive;

  • Expiration of unused sessions;

  • Closure of the client account;

  • Termination of access to materials; or

  • Termination of the coaching relationship.

Any payment obligations remain subject to the applicable agreement, payment schedule, and law.

28. Session Recordings

Coaching sessions may not be audio-recorded, video-recorded, photographed, transcribed, streamed, or otherwise captured by either party without advance mutual consent.

When a recording or transcription is proposed, the purpose, access, storage, and intended use should be explained before recording begins.

Luxe Vitae may refuse any request to record a session.

Unauthorized recording or distribution of a session may result in termination of services and may violate privacy, confidentiality, or intellectual-property rights.

29. Confidentiality

Luxe Vitae will treat personal coaching communications with care and discretion, subject to:

  • The Luxe Vitae Privacy Policy;

  • Applicable law;

  • Platform limitations;

  • Safety concerns;

  • Legal process;

  • Payment disputes;

  • Business administration needs; and

  • Other exceptions stated in a signed coaching agreement.

Coaching confidentiality is not identical to the legal privilege that may apply to communications with certain licensed professionals, such as attorneys or regulated mental-health providers.

Luxe Vitae may disclose information when reasonably necessary to:

  • Comply with law;

  • Respond to a valid legal request;

  • Protect a person from serious and immediate harm;

  • Address suspected abuse, exploitation, or unlawful conduct;

  • Enforce an agreement;

  • Respond to a payment dispute; or

  • Protect the rights and safety of Luxe Vitae or others.

30. Vitae Vibe

Vitae Vibe is a community offering connected to Luxe Vitae.

Participation is voluntary and may be subject to additional community guidelines, event instructions, registration forms, or participation agreements.

Members agree to:

  • Treat others with kindness and respect;

  • Support a welcoming and inclusive environment;

  • Follow event and community instructions;

  • Respect personal boundaries;

  • Protect the privacy of other members;

  • Avoid harassment, intimidation, discrimination, threats, or exploitation;

  • Avoid unauthorized selling, solicitation, or promotion;

  • Avoid impersonating another person;

  • Avoid sharing another member’s personal information without permission;

  • Take responsibility for their personal health, safety, transportation, and belongings; and

  • Follow applicable laws and venue rules.

Vitae Vibe membership does not create a coaching relationship unless the member separately enrolls in a Luxe Vitae coaching service.

31. Vitae Vibe Activities and Voluntary Participation

Vitae Vibe may include activities such as:

  • Walking;

  • Movement;

  • Exercise;

  • Outdoor gatherings;

  • Social activities;

  • Wellness challenges;

  • Food-related activities;

  • Educational discussions;

  • Community events; and

  • Other voluntary experiences.

Participation may involve ordinary risks, including:

  • Slips or falls;

  • Muscle soreness;

  • Physical strain;

  • Fatigue;

  • Weather exposure;

  • Travel risks;

  • Allergic or food-related reactions;

  • Contact with other people;

  • Loss or damage to personal belongings; and

  • Other risks associated with movement, gatherings, public spaces, or voluntary participation.

You are responsible for determining whether an activity is appropriate for you.

You should consult a qualified healthcare professional before participating when you have a medical condition, injury, pregnancy, physical limitation, or other concern that could affect safe participation.

Additional waivers or participation agreements may be required for certain events.

32. Community Removal

Luxe Vitae may warn, suspend, remove, or permanently exclude a Vitae Vibe member when we reasonably believe the person:

  • Violated these Terms or community guidelines;

  • Created a safety risk;

  • Harassed or harmed another person;

  • Repeatedly disrupted activities;

  • Used the community primarily for unauthorized commercial solicitation;

  • Shared confidential member information;

  • Engaged in discriminatory, threatening, unlawful, or exploitative conduct; or

  • Acted in a manner inconsistent with the safety or purpose of the community.

Membership decisions may be made to protect the community even when conduct does not rise to the level of a legal violation.

33. Digital Products and Materials

Digital materials may include:

  • Worksheets;

  • Guides;

  • Reflection exercises;

  • Assessments;

  • Videos;

  • Audio materials;

  • Course content;

  • Templates;

  • Downloadable files;

  • Program resources; and

  • Other educational content.

Unless otherwise stated, purchase or access gives you a limited, personal, non-exclusive, non-transferable, and revocable license to use the materials for your own personal or internal business-development purposes.

Ownership of the materials is not transferred to you.

34. Intellectual Property

All Luxe Vitae content, including its:

  • Name;

  • Logos;

  • Branding;

  • Website design;

  • Written content;

  • Coaching materials;

  • Videos;

  • Audio;

  • Graphics;

  • Worksheets;

  • Assessments;

  • Exercises;

  • Digital downloads;

  • Program structures;

  • Frameworks;

  • The Luxe Vitae Codex;

  • The DNA of the Luxe Vitae Method;

  • The Art of Inquiry;

  • The Luxe Vitae Alignment Method;

  • Slogans;

  • Educational systems; and

  • Other original materials

is owned by Luxe Vitae or used with permission, unless otherwise stated.

The use of a ™ symbol indicates a claim of trademark or brand rights and does not necessarily mean that a mark has been formally registered in every jurisdiction.

35. Permitted Personal Use

You may download, print, or use materials made available to you solely for your personal participation in the applicable service.

You may not, without prior written permission:

  • Copy or reproduce materials for others;

  • Sell, license, or redistribute materials;

  • Share client-only resources publicly;

  • Upload materials to a shared database, repository, course platform, or public artificial-intelligence system;

  • Teach or certify others using Luxe Vitae materials;

  • Create a competing product or service based substantially on Luxe Vitae materials;

  • Remove copyright, trademark, authorship, or branding notices;

  • Modify materials and present them as your own;

  • Record or redistribute coaching sessions;

  • Use Luxe Vitae branding in a misleading manner; or

  • Use materials for commercial training or resale.

36. Feedback, Reviews, and Testimonials

You may voluntarily submit feedback, suggestions, reviews, or testimonials.

You retain the right to express truthful opinions about your experience.

Nothing in these Terms is intended to prohibit or penalize an honest review.

Luxe Vitae will not publicly use your:

  • Full name;

  • Photograph;

  • Likeness;

  • Voice;

  • Personal coaching story;

  • Identifiable testimonial;

  • Private messages; or

  • Confidential coaching information

for promotional purposes without appropriate permission.

When permission is requested, you may be asked to approve the content, form of attribution, platforms, and intended use.

General suggestions or non-confidential feedback may be used to improve our Services without compensation, provided we do not identify you without permission.

37. User-Submitted Content

If you submit comments, photographs, written materials, community posts, or other content through an interactive feature, you represent that:

  • You own the content or have permission to submit it;

  • The content does not violate another person’s rights;

  • The content is not unlawful, threatening, defamatory, deceptive, obscene, or malicious;

  • The content does not contain harmful software; and

  • The content does not disclose another person’s private information without authorization.

You retain ownership of your original content.

You grant Luxe Vitae a limited right to store, display, or process the content as reasonably necessary to operate the feature or provide the requested service.

Public promotional use of identifiable personal content remains subject to appropriate permission.

38. Acceptable Use

You agree not to:

  • Violate applicable law;

  • Misuse the website or Services;

  • Attempt unauthorized access to an account or system;

  • Interfere with website security or functionality;

  • Upload malicious code or harmful content;

  • Scrape, harvest, or automatically collect information without permission;

  • Impersonate another person;

  • Provide false payment or identity information;

  • Infringe intellectual-property rights;

  • Harass, threaten, exploit, or discriminate against another person;

  • Use the Services for unlawful or deceptive activity;

  • Copy or resell Luxe Vitae content;

  • Submit fraudulent claims or chargebacks;

  • Use automated tools to overload or disrupt the website; or

  • Use the Services in a manner that harms Luxe Vitae, its clients, community members, providers, or other users.

39. Marketing Communications

By subscribing to marketing communications, you agree that Luxe Vitae may send you educational content, announcements, offers, community updates, and related communications in accordance with the Privacy Policy.

You may unsubscribe from promotional emails through the unsubscribe link included in the message.

You may request that promotional WhatsApp communications stop by replying with a clear unsubscribe request.

Opting out of marketing does not prevent Luxe Vitae from sending necessary communications concerning:

  • A transaction;

  • An appointment;

  • An account;

  • A service you requested;

  • A payment issue;

  • A policy update;

  • Safety;

  • Security; or

  • An active coaching or community relationship.

40. Website Availability and Changes

Luxe Vitae may modify, update, suspend, discontinue, or restrict any part of the website or Services when reasonably necessary.

We do not guarantee that:

  • The website will always be available;

  • Every feature will function without interruption;

  • Every error will be corrected immediately;

  • All content will remain available permanently;

  • A third-party platform will remain unchanged; or

  • A specific service will always be offered.

We may correct errors in descriptions, availability, or pricing.

Where a material error affects an existing purchase, we will address it reasonably and in accordance with applicable law.

41. Disclaimer of Warranties

To the fullest extent permitted by law, the website, Services, coaching, educational materials, digital content, automated chat, and community offerings are provided “as is” and “as available.”

Luxe Vitae does not make warranties, express or implied, concerning:

  • Merchantability;

  • Fitness for a particular purpose;

  • Non-infringement;

  • Accuracy;

  • Completeness;

  • Availability;

  • Reliability;

  • Compatibility;

  • Security;

  • Error-free operation; or

  • Particular outcomes.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions apply only to the extent legally permitted.

42. Limitation of Liability

To the fullest extent permitted by applicable law, Luxe Vitae and its owner, contractors, volunteers, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to:

  • Use or inability to use the Services;

  • Participation in coaching;

  • Use of educational information;

  • Business or personal decisions;

  • Community participation;

  • Lost income;

  • Lost profits;

  • Lost opportunities;

  • Loss of data;

  • Emotional distress;

  • Physical injury arising from voluntary activities;

  • Third-party platforms;

  • Unauthorized account access; or

  • Reliance on automated or website information.

Where liability cannot legally be excluded, Luxe Vitae’s liability will be limited to the fullest extent permitted by law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited, including liability that cannot lawfully be waived.

43. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold Luxe Vitae and its owner, contractors, volunteers, representatives, and affiliates harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your unlawful use of the Services;

  • Your violation of these Terms;

  • Your infringement of another person’s rights;

  • Content you submit;

  • Your misconduct in Vitae Vibe;

  • Your unauthorized use or distribution of Luxe Vitae materials; or

  • Your fraudulent or intentionally misleading conduct.

This section does not require you to indemnify Luxe Vitae for conduct for which indemnification is prohibited by law.

44. Suspension and Termination

Luxe Vitae may suspend or terminate your access to any Service when reasonably necessary due to:

  • Nonpayment;

  • Failed payments;

  • Fraud;

  • Misuse;

  • Harassment;

  • Threatening or abusive conduct;

  • Safety concerns;

  • Repeated missed appointments;

  • Unauthorized recording;

  • Intellectual-property infringement;

  • Violation of community guidelines;

  • Violation of these Terms;

  • Legal obligations; or

  • The coaching relationship no longer being appropriate.

Termination does not automatically eliminate obligations or rights that arose before termination.

Sections concerning payment, refunds, intellectual property, confidentiality, liability, disputes, and other provisions that logically should survive will remain effective after termination.

45. Privacy

Your use of the Services is also governed by the Luxe Vitae Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, stored, processed, and disclosed through Shopify, Healthie, Tidio, Vitae Vibe, email, WhatsApp, and other Services.

If these Terms conflict with the Privacy Policy concerning the collection, processing, or disclosure of personal information, the Privacy Policy will control for that issue.

46. Additional Agreements and Order of Precedence

Certain Services may be subject to additional agreements, policies, instructions, or terms, including:

  • A signed coaching agreement;

  • A program-specific agreement;

  • Checkout terms;

  • A payment-plan agreement;

  • A Return and Refund Policy;

  • A cancellation policy;

  • A Vitae Vibe participation agreement;

  • Community guidelines;

  • An event waiver;

  • A photo or testimonial release; or

  • Platform-specific terms.

If documents conflict, the more specific agreement will generally control the specific service or issue it addresses.

Unless otherwise stated, the following order will apply:

  1. A signed individual coaching, program, or participation agreement;

  2. Package-specific or checkout terms;

  3. A payment-plan agreement;

  4. The Return and Refund Policy for refund matters;

  5. Vitae Vibe community rules or event agreements;

  6. These general Terms of Service.

The Privacy Policy controls matters specifically concerning personal-information practices.

47. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive a consumer right that cannot legally be excluded, restricted, or waived.

If a provision conflicts with mandatory consumer-protection law in your jurisdiction, the mandatory legal requirement will apply to the extent of the conflict.

The remaining provisions will continue to operate where legally permitted.

48. Informal Resolution of Concerns

Before beginning formal legal proceedings, you and Luxe Vitae agree to make a reasonable good-faith effort to resolve the concern informally, unless immediate legal relief is necessary or applicable law provides otherwise.

A written notice should describe:

  • The nature of the concern;

  • The relevant service or transaction;

  • The requested resolution; and

  • Supporting information reasonably necessary to review the matter.

Notices may be sent to:

Jessicamarimedrano@luxevitae.com

Luxe Vitae will make a reasonable effort to review and respond.

49. Governing Law

These Terms and any dispute arising from them will be governed by the laws of:

Illinois, USA 

This governing-law provision applies without regard to conflict-of-law principles, except where mandatory consumer law in your place of residence applies and cannot legally be excluded.

50. Dispute Jurisdiction

Subject to any mandatory consumer rights and any separately agreed dispute-resolution procedure, legal proceedings concerning these Terms will be brought in the courts located in:

Illinois, USA

You and Luxe Vitae consent to the jurisdiction of those courts to the extent permitted by law.

51. Changes to These Terms

Luxe Vitae may update these Terms to reflect:

  • Changes to the Services;

  • New programs or community offerings;

  • Changes to third-party platforms;

  • Operational changes;

  • Safety considerations;

  • Legal requirements; or

  • Changes to our business practices.

The updated Terms will be posted on the website with a revised “Last Updated” date.

Changes will apply from the date stated in the updated Terms unless applicable law requires additional notice.

Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

Material changes will not retroactively remove rights that have already accrued unless permitted by law and clearly communicated.

52. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will remain in effect.

53. No Waiver

If Luxe Vitae does not immediately enforce a provision of these Terms, that does not waive the right to enforce it later.

A waiver is effective only when made in writing by Luxe Vitae.

54. Assignment

You may not assign or transfer your rights or obligations under these Terms without prior written permission from Luxe Vitae.

Luxe Vitae may assign these Terms as part of a lawful business transfer, restructuring, merger, acquisition, or sale of business assets, subject to applicable law.

55. Entire Agreement

These Terms, together with the Privacy Policy, Return and Refund Policy, applicable checkout terms, and any signed or service-specific agreement, form the entire agreement between you and Luxe Vitae concerning the applicable Services.

They replace prior discussions or representations concerning the same subject, except where a later written agreement expressly states otherwise.

56. Contact Information

Questions about these Terms may be directed to:

Luxe Vitae
Jessica Mari Medrano
Founder and Life and Health Alignment Coach
Email: Jessicamarimedrano@luxevitae.com

Luxe Vitae provides coaching, educational, community, and personal-development services. Luxe Vitae does not provide medical treatment, psychotherapy, mental-health treatment, legal advice, financial advice, or emergency services.